Pricing and Serving Details:We always like to be very clear with our clients on pricing of City Cakes products, and each custom cake is custom priced based on many different factors. All quotes will be provided via email and not over the phone, simply to help keep track of all details and with customer service in mind!
City Cakes' custom cakes are normally charged per slice and/or serving. Our prices for custom cakes start at $10 per slice for fondant cakes for a basic but beautiful design. For cakes covered in buttercream, prices start at $8 per slice for a basic but beautiful design. For either option this is the starting point and from there the price will go up according to the complexity of the design and work involved.
Elements like sugar paste flowers, figurines, other handmade sugar details, custom painting, logos and more can affect the price of the cake. The price always reflects the amount of time it takes our artists to put such elements together, and the high prices of these special ingredients.
3D, shaped and structured cakes are also a little more expensive due to the amount of work we have to put not only outside the cake but also inside, with the internal structure required to bring it to life! 3D cakes typically start at $500 for the smallest cake size we sell (25 servings), dependent on the concept.
Typically we start any cake with a 9-inch cake as our base, serving up to 25-servings or so. Please understand that if you request a cake for 5 people, we almost always start with a 9-inch cake, and in these scenarios we will tell you how many servings it will have and will price accordingly.
Tastings & Ingredients:
We welcome you to contact us to determine whether a consultation and tasting is possible! Unfortunately, all tastings and consultations need to be scheduled in advance, as tasting plates are prepared especially to your requests and specifications.
All of City Cakes' products are made from fresh ingredients and we never, ever used premade mixes. We pride ourself on the fact that the insides of our cakes taste just as remarkable as the outside looks.
Any of the flavors with an asterisk besides it is sold in our shop as part of our Gourmet Cupcake assortment every day. Those particular flavors can be tried on the spot in our lil' basement shop! Pricing for flavors below may vary somewhat due to the ingredients and process involved, but that will be part of the conversation when we make a final quote.
Cake Flavor Options:
- Almond Wonder
- Charismatic Carrot (GFI)
- Chocolate Decadence
- Cookies n’ Dream
- Light Lemon
- Lush Amaretto
- Precious Yellow
- Pumpkin Spice
- Red Velvet Extravagance
- Strawberry Champagne
- Tropical Coconut
Buttercream Frosting Options
- Bailey's Irish Cream
- Chocolate Sinful
- Cream Cheese
- Lemon Cream
- Orange Cream
- Original (Almond) Sinful
- Peanut Butter
- Salted Caramel
- Vanilla Sinful
- White Chocolate
Chocolate Ganache Options:
- Bailey's Irish Cream
Fruit Curd Filling Options:
City Cakes is not a nut-free, dairy-free, soy-free, sugar-free or wheat-free facility. While some products may be free of these ingredients, all products at City Cakes have the chance of sharing the air with sister ingredients, and anyone highly allergic should take caution when consuming our products -- at their own risk. Thank you for understanding!
FOR ONLINE COOKIE SHIPMENTS:
We ship products out Monday to Friday every week, making some exceptions for recognized postal holidays (see below). Typical orders will be processed and ship from our NYC facilities the next business day (or if placed before 6 AM eastern, could process and ship that same day).
Note: If there is a postal holiday, we wait until the next day to ship. For holidays falling on a Monday, we typically will hold Friday shipments until Tuesday to prevent orders sitting in postal warehouses. If you have any questions or an urgent deadline for shipment, please contact us or pay for express.
Shipping estimations by our carrier start once we ship them out. So, for example, if you place an order Monday at 4pm and it has two-day shipping, it will be baked and shipped Tuesday and you will likely get that order Thursday!
Only a quantity of FOUR cookie 8-packs are allowed to be combined into one shopping cart transaction for shipping rate purposes. If you want to purchase additional sets beyond the four, a separate transaction must be completed (again, up to 4 packs).
Any orders over FOUR 8-packs run a higher risk of not being fulfilled due to supply restraints, however, we will always contact you directly and immediately if this is the case.
If you would like to place a big order for more than four 8-packs, we suggest that you call us at 646-688-2286 or email us email@example.com so we can work on the order directly with you and see if there is any way to consolidate/discount.
Almost all of our items are FINAL SALE, due to the edible nature of the item. We do not guarantee the shipment estimations set forth by USPS, as they are guidelines not guarantees - this helps keep your shipping charges lower. Our cookies last for weeks due to natural preservatives and thus a few days delay won't make a big difference to freshness.
If there is a discrepancy in your order, we must be contacted prior to consumption and both images and samples are required for any credit or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any shipping charges. This is to be determined based on the situation and at the discretion of management.
If you have made an error in the delivery address or we have trouble reaching the recipient for whatever reason, it is your responsibility to file the claim with USPS. It is not the responsibility of City Cakes to guarantee delivery if your address or recipient information is incorrect or unavailable.
We only replace items if they are defective, damaged or you need a new size. If you need to exchange it for the same item or a different size, send us an email at firstname.lastname@example.org and send your item to: City Cakes EXCHANGES, 251 West 18th Street Lower Level, New York New York US 10011.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please contact us with any other questions, concerns or issues! Thank you.