Custom Projects Cancel & Rebook Policy

 Custom Project Terms & Conditions 2023

We are absolutely delighted you have chosen City Cakes to enhance your event! We ask that you read the guidelines below carefully before placing the order with us.

A 50% non-refundable* deposit is required to book your event with City Cakes. If there is a need to reschedule your event or make any changes to your order regarding size and/or flavor, it must be communicated 10 days prior to the pickup or delivery date. Design changes will be accepted up to 7 days prior to your pickup or delivery date. We will then work to reschedule the event details to a new agreed upon date. City Cakes does not provide progress pictures of any projects. 

The remaining balance is due 10 days before the event date. You will be notified via email prior to the final payment due date.  If this final balance is not paid 10 days prior to the pickup or delivery date, we reserve the right to cancel your order. If you would like to transfer the booking deposit to another future date, we will be delighted to reschedule pending availability. All refunds will be given via the original payment method.

Once a custom order has been picked up or delivered, City Cakes is no longer liable for any property damage on site or injury - including harm caused by eating decorative accessories or allergic reactions.

City Cakes will agree with each individual project for permission to post on social media platforms we will always respect your wishes.