Chippy & Nutty Assorted Cookies - 4 Pack
Pricing and Serving Details:
City Cakes' custom cakes are charged based on serving size and begin at $8 per slice for buttercream cakes and $10 per slice for fondant cakes. The price will then be configured based off design complexity and labor involved. All communication is done via email in order to keep a written record of details and information needed to provide the best finished product. Once a quote request form is submitted, our team will follow up within 24-48 hours with availability and pricing.
Our cakes begin at 9 inches, with a minimum serving size of 25. Please understand that any structured or 3D cakes will begin at $500 and go up depending on design concept, materials needed, and amount of work that goes into the build.
City Cakes does NOT claim to be a nut-free, dairy-free, soy-free, sugar-free, wheat-free, or gluten-free facility. For you own safety we recommend anyone with highly allergic reactions or Celiac Disease to take caution when consuming our products and at their own risk.
Once a request form is submitted and the cake has been confirmed with our team, you have the option of scheduling an in-person consultation and tasting. During the consultation, all details, concepts, and flavors will be finalized. The tasting portion of the consultation will include up to three cakes and three filling flavors of your choice from the options listed below. A tasting is typically arranged for two people, however a third person may be accommodated if discussed before the appointment date.
Consultations are free of charge, however we require a valid credit card on file in order to book the appointment as insurance of a last minute cancellation. If there is a need to cancel or reschedule, this must be done at least 24 hours in advance. If cancellations are made with less than 24 hour warning, a $25 charge per person will be incurred.
Cake Flavor Options:
- Almond Wonder
- Chocolate Decadence *GFI
- Cookies n’ Dream
- Exquisite Carrot *GFI
- Light Lemon
- Lush Amaretto
- Strawberry Champagne
- Sultry Red Velvet
- Vanilla Bean
- Vanilla Bean Funfetti
- Bailey's Irish Cream Buttercream
- Chocolate Buttercream
- Chocolate Ganache
- Coconut Fruit Curd
- Cookies-n-Cream Buttercream
- Cream Cheese Buttercream
- Espresso Buttercream
- Hazelnutella Buttercream
- Lemon Cream Buttercream
- Lemon Fruit Curd
- Lime Fruit Curd
- Original (Almond) Buttercream
- Raspberry Buttercream
- Strawberry Buttercream
- Vanilla Bean Buttercream
- Vanilla Bean Funfetti Buttercream
- White Chocolate Buttercream
Almost all of our items are FINAL SALE, due to the edible nature of the item. We do not guarantee the shipment estimations set forth by USPS, as they are guidelines not guarantees - this helps keep your shipping charges lower. Our cookies last for weeks due to natural preservatives and thus a few days delay won't make a big difference to freshness.
If there is a discrepancy in your order, we must be contacted prior to consumption and both images and samples are required for any credit or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any shipping charges. This is to be determined based on the situation and at the discretion of management.
If you have made an error in the delivery address or we have trouble reaching the recipient for whatever reason, it is your responsibility to file the claim with USPS. It is not the responsibility of City Cakes to guarantee delivery if your address or recipient information is incorrect or unavailable.
We only replace items if they are defective, damaged or you need a new size. If you need to exchange it for the same item or a different size, send us an email at firstname.lastname@example.org and send your item to: City Cakes EXCHANGES, 251 West 18th Street Lower Level, New York New York US 10011.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please contact us with any other questions, concerns or issues! Thank you.
SAVE FOR A RAINY DAY! Since we understand 4 cookies is a lot for some folks, you should know that City Cakes' cookies freeze incredibly well. They are all individually wrapped so if you can't find some willing friends to share with, we recommend popping in the freezer. When you need an extra treat, just pull them out to defrost or you can heat them up as described above.
Each City Cakes cookie is uniquely handmade. You will get four individual cookies carefully and individually packaged and shipped to you with the utmost love and care.
IMPORTANT NOTES FOR ONLINE SHIPMENTS:
Orders bake and ship out the NEXT DAY!
We ship products out Monday to Saturday every week, except for recognized postal holidays. Order cutoff time is MIDNIGHT EST (eastern standard time) and are baked and ship from our NYC facilities the NEXT BUSINESS DAY (note, NOT same day).
Shipping estimations by third party carriers start once we ship them out. So, for example, if you place an order Monday at 4pm and it shows an estimated three-day shipping, it will be baked and shipped Tuesday and you will likely get that order Friday!
We say "likely" because most of our customers select USPS Priority shipping, our least expensive option. The estimation of "days" is simply that, an estimation, and you may see delays in your shipment depending on weather, USPS issues, etc. Cookies that arrive even a week later are incredible - we soft bake and individually pack the cookies so they last an exceptional number of days.
If you NEED items delivered on specific days, you have the option to pay for upgraded service - UPS 2nd Day Air & Next Day Air, along with USPS Express. They are all faster shipping methods that carry additional guarantees (these are shipping party guarantees, not City Cakes' guarantees). Keep in mind, the expedited shipping clock starts from the FOLLOWING day when the order is baked and shipped out. Ex. Order at 4pm Tuesday & choose UPS Next Day Air, the items will arrive on Thursday!
Only a quantity of FOUR cookie 8-packs are allowed to be combined into one shopping cart transaction for shipping rate purposes. If you want to purchase additional sets beyond the four, a separate transaction must be completed (again, up to 4 packs).
Any orders over FOUR 8-packs run a higher risk of not being fulfilled due to supply restraints, however, we will always contact you directly and immediately if this is the case.
If you would like to place a big order for more than four 8-packs, we suggest that you call us at 646-688-2286 or email us email@example.com so we can work on the order directly with you and see if there is any way to consolidate/discount.
If this is being purchased as a gift, we can help! When checking out click the box that indeed YES, this is a gift, but also make sure to enter the gift message in the box that appears below your checked YES. This is important and if you don't fill out the message, there will not be a message - we do not have the ability to reach back out to you if you forget to insert the message, so sorry about this!
Due to the fresh baked nature of these products, we don't like to run the risk of them sitting in a warehouse, which is why we have chosen to ship them out on the same day they are baked. Your shipping rate is priority because we want to ship quickly to preserve maximum freshness of your cookies. All cookies are baked and shipped the same day, individually wrapped, and then packaged extremely securely, so even if you got them a week later they would still be incredible. Despite it all, we want you to get the best batch of cookies possible!