Delivery

FOR ONLINE COOKIE SHIPMENTS:

We ship products out Monday to Friday every week, making some exceptions for recognized postal holidays (see below). Typical orders will be processed and ship from our NYC facilities the next business day (or if placed before 6 AM eastern, could process and ship that same day).

Note: If there is a postal holiday, we wait until the next day to ship. For holidays falling on a Monday, we typically will hold Friday shipments until Tuesday to prevent orders sitting in postal warehouses. If you have any questions or an urgent deadline for shipment, please contact us or pay for express.

Shipping estimations by our carrier start once we ship them out. So, for example, if you place an order Monday at 4pm and it has two-day shipping, it will be baked and shipped Tuesday and you will likely get that order Thursday!

Only a quantity of FOUR cookie 8-packs are allowed to be combined into one shopping cart transaction for shipping rate purposes. If you want to purchase additional sets beyond the four, a separate transaction must be completed (again, up to 4 packs).

Any orders over FOUR 8-packs run a higher risk of not being fulfilled due to supply restraints, however, we will always contact you directly and immediately if this is the case.

If you would like to place a big order for more than four 8-packs, we suggest that you call us at 646-688-2286 or email us admin@citycakes.com so we can work on the order directly with you and see if there is any way to consolidate/discount.

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